Frequently Asked Questions
Happy to Answer All Your Questions
Yes. GMS Cloud is designed to support security businesses from smaller operators upwards. Pricing can start from as little as 5 guards, with growing bundles available as your workforce, client base and operational requirements increase. This allows smaller businesses to start with a structured management system without paying for capacity they do not yet need.
Pricing is based on the size of your operation and the modules you need. GMS Cloud is modular, so you do not have to pay for features that are not relevant to your business. A company needing basic staff, site and shift management will have different requirements to a business using keyholding, patrol monitoring, lone worker safety, client portals, hire fleet tracking and quality management tools.
No. GMS Cloud is designed to be modular. You can use the parts of the system that fit your business and leave out areas that are not currently needed. As your operation develops, additional modules and workflows can be introduced without needing to replace the whole system.
Yes. GMS Cloud includes several configuration options that allow the platform to be fine-tuned around your company’s structure, services and procedures. This can include settings for regions, sites, staff roles, notifications, reports, patrol requirements, lone worker intervals, client access, billing rules and operational workflows.
Yes. Support is included with GMS Cloud. We help with day-to-day questions, setup guidance, system configuration and general use of the platform. Where more detailed consultancy, data shaping or bespoke implementation work is required, this can be discussed separately.
Yes. GMS Cloud supports sites across multiple time zones, making it suitable for businesses that operate across different regions or manage clients and sites outside their home time zone. This helps ensure that shifts, patrols, attendance records and reporting are handled against the correct local time context.
Data storage is covered by a fair use policy. GMS Cloud is designed for normal operational use, including staff records, site information, shift records, patrol logs, incident reports, evidence and management records. If your business has unusually high storage requirements, we can discuss the best way to manage this as part of your setup.
Setup time depends on the size and complexity of your operation, but most core implementations can be configured within a few hours to a couple of days. Where required, we can also provide optional data import and data shaping support to help prepare existing spreadsheets or database exports for use in GMS Cloud.